Strap Eyelet Issue – Details Regarding Repair Service
Thank you for choosing Nikon for your photographic needs.
Users of Z 8 cameras have informed us that the metal camera strap eyelets in the camera may become loose or separate from the camera body. Based on our investigation into the matter, it has become clear that this issue may occur if a Z 8 camera strap eyelet is subjected to conditions such as a strong impact or continuous heavy stress. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows below in the “Identifying Affected Products and Requesting Service” section of this Technical Service Advisory.
Nikon will repair affected Z 8 cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.
This strap eyelet service is available to those users who have had their Z 8 cameras serviced under the TSA announced in June 2023, with which a lens could not be mounted on the Z 8 camera because it could not be rotated to the locked position.
Affected parts of the Z 8 Camera for the Eyelet Issue
Nikon will service both of the left and right camera strap eyelets indicated in the images directly below.
We sincerely apologize for any inconvenience this issue may cause you.
Identifying Affected Products and Requesting Service
To check whether or not your Z 8 camera is one of those affected by either of these issues, click Check your Z 8 camera serial number here for both of the strap eyelet and lens mount advisories” below and enter your Z 8 camera’s serial number as indicated.
If your Z 8 camera is one of those affected by either (or both) issue(s), instructions for requesting service, including receiving your free return shipping label, will be displayed onscreen. If your Z 8 camera is not one of those affected by neither issue, then this will be displayed onscreen and you may continue using your camera without concern for this issue.
Locating Your Z 8 Camera’s Serial Number
To locate your Z 8 camera’s serial number, open the camera’s monitor on the back of the camera and the product serial number will be the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.
Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected Z 8 cameras. This information will not be used for any other purpose.
Once again, thank you for choosing Nikon for your photographic needs.
Via: Nikon USA